Please read this document in full and ensure you understand its content. By making any booking with CuedIn, and thus entering into a contractual relationship with CuedIn, you agree to the following terms and conditions.
Guarantees
At CuedIn, our philosophy is not to make promises about outcomes, change or
timescales for families or clients, however we do work to the following:
Health and safety (in person appointments)
Parents/caregivers/staff remain responsible at all times for any children present. CuedIn cannot be held liable for any accidents caused by a child being unsupervised.
If the child or any other persons attending appointments have any severe allergies or medical conditions that may impact on appointments, you must notify CuedIn at the time of booking to ensure your safety.
You must not consume or be under the influence of any alcohol or drugs during your appointments, besides those prescribed by a medical practitioner.
If anyone within the household is displaying any cold or flu symptoms all reasonable attempts must be made to notify CuedIn with as much notice as possible. The appointment may alternatively take place virtually or it must be cancelled.
Any member of the household who is ill must be clear of all symptoms for a period of 48 hours prior to an in person appointment.
Only immediate family/those living within the house should be present at the time of the appointment, unless prior agreement made with CuedIn
An itemised invoice will be sent following the session or in the first week of the month for services in the month preceding. Payment is due within 14 days of invoice, unless alternative arrangements have been agreed prior to this.
The appointment fee will be outlined at the time of booking. An estimate of any additional costs e.g. extra reports, meetings, special requests, may be requested prior to appointments; however, this is subject to change based on actual time spent on any additional services.
Payment is not contingent on appointment outcome. Failure to pay invoices can lead to appointments being withheld until payment is received. Further action will be taken to recoup costs as required.
Cancellation
48 hours’ notice is required in the case of a cancellation.
Appointments cancelled by the practitioner (i.e. due to sickness) will not be charged and will be rearranged for a mutually convenient time. Appointments where a family member is not available on arrival will be charged at the full session rate.
Appointments where the child or anyone else is the household is presenting with cold or flu symptoms on arrival will be cancelled and the session will be charged in full.
Documents, Confidentiality & Consent
CuedIn is fully compliant with The Privacy Act 2020. All personal information is stored securely on a reputable client management system (Cliniko). Our practitioners may discuss details about your situation with their clinical supervisors, which is a requirement for their professional registration. Any information shared with supervisors is for the purpose of providing the highest quality service and is treated with the strictest confidentiality.
CuedIn views client confidentiality with respect and is of high importance. There are occasions where it may be necessary to disclose information to outside services or professionals, for example when it comes to child or adult safeguarding concerns. We will do our best to consult with you in relation to these matters but will meet any and all legal obligations, as appropriate. You’re welcome to contact Emma for a copy of CuedIn’s child and adult safeguarding policies.
CuedIn will work alongside any professional or service actively involved with our clients, if and when appropriate. This is a condition of service to ensure effective practice.
CuedIn works with the full consent of our clients, which we receive in writing. If we undertake any specific work about or with children, consent needs to be obtained from someone with parental responsibility. You may withdraw consent at any time.
Please see our Privacy Policy for further information about this.
Availability and Timings
We operate part time hours and do not offer appointments on weekends or public holidays, unless agreed in advance and this may incur an additional charge.
We will aim to have written summaries/letters/referrals following appointments completed within three working days. Any communication with current clients we will aim to get back to you at the earliest opportunity, generally within 24hrs, however are not liable if we are not able to respond as quickly as desired, particularly on days we aren’t working.
General communication (emails, social media messages, calls) from non clients will aim to be responded to within three working days.
Equality and non-discriminatory practice
CuedIn promotes an inclusive, non-judgmental service, and will not knowingly discriminate against anyone on the basis of their race, sexual orientation, gender identity, parenting style, disability, cultural beliefs, marital status or religion.
If there is anything that you would like us to be aware of that will enable us to support you more effectively, please make this known at the start of the consultation or on the intake form.
Termination of services
CuedIn, and any employee or contractor providing services for CuedIn, reserves the right to terminate service provision at any time.
The client is free to withdraw consent and from services at any time. The client is not obliged to provide a reason for withdrawal.
Emma Beaven | Founder CuedIn